Help Centre
Find answers to common questions about accounts, billing, access, and using the site.
Accounts & login
Use email sign‑in. If you don’t receive a magic link, check spam or request again after a few minutes.
Billing & subscriptions
Plans: US$12/mo or US$99/yr with a 14‑day trial. Manage billing in the Customer Portal (payment method, invoices, cancel).
Priority Questions
US$20 per question with a 2‑business‑day turnaround. Education‑only; no personal advice. Refunds for out‑of‑scope or duplicates with a substantially similar public answer.
Q&A briefness & limits
Title ≤ 120 chars; optional body ≤ 280 chars; at least one tag. Per‑user caps and upvote thresholds apply. See How it works.
Templates & downloads
Find templates on the Downloads page. If a link fails, try again or contact support.
Contact support
For account or billing issues, use the Support page. First response within 1 business day.