Help Centre
Find answers to common questions about accounts, billing, access, and using the site.
Accounts & login
Use email sign‑in. If you don’t receive a magic link, check spam or request again after a few minutes.
Billing & subscriptions
Plans: US$12/mo or US$99/yr with a 14‑day trial. Manage billing in the Customer Portal (payment method, invoices, cancel).
Newsletter
The weekly newsletter is for members (and during the 14‑day trial). There’s no public subscribe list.
Priority Questions
US$20 per question with a 2‑business‑day turnaround. Education‑only; no personal advice. Refunds for out‑of‑scope or duplicates with a substantially similar public answer.
Q&A briefness & limits
Title ≤ 120 chars; optional body ≤ 280 chars; at least one tag. Per‑user caps and upvote thresholds apply. See How it works.
Templates & downloads
Find templates on the Downloads page. If a link fails, try again or contact support.
Contact support
For account or billing issues, use the Support page. First response within 1 business day.